Package Receipt Instructions

Package Return

1. If your package is returned due to domestic security compliance issues, we will contact you for confirmation and resend it free of charge.

2. If your package has been shipped abroad but is returned due to “international security non-compliance,” “no signature,” “incorrect address,” “undeliverable,” or other reasons, you will be responsible for the re-delivery fee.

3. When a package arrives at foreign customs, clearance procedures must be completed. Customs inspections are generally random checks. If customs considers your package to contain special items, the recipient may be required to provide invoices or customs clearance documents. If the package is returned or destroyed due to an unclear recipient address or inability to contact the recipient, any related customs fees will be borne by the recipient.

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Confiscated Goods

We will verify the material and category of items but cannot identify genuine, counterfeit, or imitation goods, or assess intellectual property rights issues. We cannot purchase foreign brands, counterfeit products, or “Grade-A” items, and are not responsible for customs clearance. If your items are determined to be counterfeit, imitation, or sensitive goods that result in the package being confiscated, you will bear full responsibility.

Note: Please choose your international shipping method carefully when ordering these types of goods.

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Signing Instructions

1. Check if there are any visible discrepancies in the goods before signing.

2. Inspect the package for any visible damage or broken marks. The recipient should check the package in the presence of the courier and either sign with remarks or refuse delivery.

3. If the package is not signed in front of the courier and it is damaged or broken, please retain the original packaging (sealed). Within 2 business days after delivery, you must provide us with invoices, actual photos, and related evidence. We will negotiate compensation with the local postal service.

4. Normal receipt of the package marks the end of the entire delivery process. Once signed for, we are no longer responsible under any circumstances.

5. After package receipt, if there are any issues, please report them to customer service within 72 hours. We regret that claims submitted after 72 hours cannot be processed.

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Exemption Clauses

1. Fragile or easily damaged goods, whether or not extra packaging is required, only involve loss claims, not damage claims.

2. Claims do not cover hazardous or prohibited goods (e.g., compressed gases, liquefied gases, flammable liquids, corrosive substances, or other items banned by law).

3. Losses or costs due to natural wear and tear, defects, product characteristics, or price fluctuations are not covered.

4. Losses caused wholly or partially by natural disasters during transportation, such as severe weather, lightning, tsunamis, earthquakes, or floods, are not covered.

5. Products that expire, lose warranty, or are delayed due to uncontrollable factors like weather or customs will not be compensated.

6. If your package fails to be delivered within the forwarding logistics’ promised timeframe due to your refusal to cooperate with customs (including, but not limited to, paying customs duties), all resulting losses or liabilities will be your responsibility, and the forwarding logistics company will bear no responsibility.